CCPro Contact Centre
Articles in this section apply to customers who have the CCPro Contact Centre product
A support ticket will always have a status, these are set by the support engineer and are as follows: Awaiting First Response – The ticket has just been c...
Thu, Aug 28, 2025 at 2:34 AM
Turning Off Voicemail This article explains how to set individual agents within CCPro Contact Centre so that other agents CANNOT leave voicemails for...
Mon, Mar 13, 2023 at 2:29 PM
The Session Details screen is a useful tool that allows interested parties, such as Contact Center Managers, to view details of an individual agent and thei...
Fri, May 31, 2024 at 1:18 AM
The CCPro Support Portal Our support portal has been designed to simplify the raising, managing and updating of CCPro Support Tickets. You can now raise a ...
Thu, Aug 28, 2025 at 2:32 AM