Turning Off Voicemail

This article explains how to set individual agents within CCPro Contact Centre so that other agents CANNOT leave voicemails for them.


Step 1

Go to Administration > Users > Extensions.                          

Search for your agent and click the pencil to edit it.

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Step 2

Click on the Voicemail tab and untick Send to Email

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Step 3

Click on the Forwarding tab.

There are four options:

On Do Not Disturb

When Not Logged In

When Busy

On No Answer

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All four of these need to be set to Forward to External

As you set each one, you will be presented with a corresponding options box as below.

Tick the option Disable Press 1 to Connect

Then press ADD ANOTHER +

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Now, in the box that opens, enter the number you assigned to the No Voicemail flow earlier.

You can enter a description if you need to, but this is not necessary.

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Repeat this activity for the other three sections on this page.

Then, at the bottom untick Finally Send to Voice Mail

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Once you have done that, click SAVE at the very top.


You will need to carry out the above for EACH agent