Checking your current CCPro BAND

CCPro Contact Centre comprises two active "BANDS" (known as BND1 and BND2 in the UK, and BND2 and BND3 in the US) on which a customer may reside at any given time.


Maintenance work will generally be carried out on different bands at different times. When maintenance notices are sent, the notice will tell you which band is affected.


If you are not sure which band you are currently using, here's how to check:


  1. Log into the contact centre web portal as normal.
  2. Once fully logged in and you can see the dashboards, check the URL in the address bar.
    The current band will appear in the middle of the URL, as per the examples below.

    UK BND1:
    UK BND2:
    US BND2:
    UK BND3:


If you are unsure, please contact Support: https://help.ccprosolutions.com/support/tickets/new