About This Article
This article how to configure Hot Desking on the CCPro SmartPBX.
Configure Hot Desking for a User
Log in to SmartPBX as an administrator via https://portal.pbx.ccprosolutions.uk
Click on Users, find your user, and then click the box under "User Features"
In the grid of available features, click on Hot-Desking
In the resulting pop-up menu, toggle the "Disabled" switch so it is "Enabled"
Then fill in the relevant details below:
Hotdesk ID - the number used to identify the user - typically this should be their extension number
If you require a PIN, tick this option and enter a PIN
You can also choose to enable login at multiple devices.
Then click SAVE CHANGES.
Using Hot Desking - End Users
Enable Hot Desking (*11)
This User Feature Code allows you to log-in to a phone. When dialed, the caller will enter their ID (and optionally a pin). Upon successful completion, the phone from which they enabled hot-desking will function like the user’s phone, now ringing when they receive a call, get updates about voicemail.
To enable:
Dial *11 from the phone
If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #
You will hear a confirmation that Hot Desking has been enabled.
Disable Hot Desking (*12)
This User Feature Code allows you to log-out of a phone. Just as logging into the phone, once a user has entered their ID and optional pin, the phone will cease to receive their inbound calls, voicemail updates, and other features. Inbound calls will likely go straight to voicemail (unless the user is permitted to be logged into multiple phones at once).
To disable:
Dial *12 from the phone
If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #
You will hear a confirmation that Hot Desking has been disabled.
Toggle Hot Desking (*13)
This User Feature Code allows you to toggle the current state of the user’s devices. If logged out, toggling logs the user into owned devices. If logged in, toggling logs the user out of all the devices they’re logged into, and vice versa.
Dial *13 from the phone
If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #
You will hear a confirmation that Hot Desking has been enabled/ disabled.