Before You Start
You will need the following:
The exact model of your phone
The MAC address of the phone
The phone’s Admin password
Access to a computer on the same network as the phone
Step 1: Create the Device in the CCPro SmartPBX
Log into https://portal.pbx.ccprosolutions.uk
Go to Devices > Add Device
Select SIP Phone
Select Poly from the brand list
Pick the correct model from the list
Enter a name for the device, and its MAC address, and click “Create Device”
You will need to assign the device to a user, under Users > Devices
Once added, click on the Apps icon at the top of the page
Click on the Advanced Provisioner app
Locate your Poly phone, click the cog next to it, and select Unlock to unlock provisioning for this device.
Step 2: Factory Reset the Phone
To Factory Reset a Poly device:
Click on the Home or Menu button
Scroll across and select Settings
Select 2: Advanced (Password as supplied)
Select 1: Administration Settings
Select 5: Reset to Defaults
Select 5: Reset To Factory
Step 3: Obtain the Phone’s IP Address
In order to provision a Poly phone, you will first need to get its IP address in order to access the phone's web interface.
To do so, click on the Home or Menu button.
Then scroll across to "Settings".
Select 4: Status
Select 2: Network
Select 1: TCP/IP Parameters
The IP address should be the second line, for example: 10.10.9.88
Step 4: Load the Phone’s Admin User Interface
On a computer on the same network as the phone, in your browser now, enter the device’s IP address.
You should see something like this:
Select Admin and enter the password - the default is 456. If this fails try 2600
If these do not work, contact the CCPro Support Team.
Step 6: Provision the Device
Click on "Settings" in the top tab and then select "Provisioning Server."
In "Server Type" dropdown, choose "HTTP".
In "Server Address," input the provisioning URL p3.zswitch.net. (Do not put the http:// in front of it).
Please do not alter the “Server User,” “Server Password,” “File Transmit Tries,” or “Retry Wait.”
"Tag SN to UA" MUST be set to "Enable"
Save changes. The phone should reboot, if not then try manually rebooting the phone.