Cisco SPA Phones
This article explains how to configure a Cisco SPA phone for manual provisioning within CCPro Contact Centre.
This is typically used for routing CCPro calls via the desk phone (sometimes referred to as "Nail Up" or "PSTN")
The PBX Module must be installed on the Contact Centre
Setting Up the Auth Username
Go to Administration > Phone Configuration > VoIP > Auth Usernames
Select Add VOIP Auth Username
Complete the following fields accordingly:
| Field | Description |
| Auth Username | Add to the name of your contact centre the first and last names of the user whose phone this is. For example, MNSandbox-john.smith |
| Description | Enter the MAC address of the Cisco phone Usually in Menu > Product Infor > 5 Mac Address |
| Password | This password will be needed when registering the device in the phone's UI |
Then, click SAVE. You should see this.
Setting Up the Device
Go to Devices
Click Add Device
Complete the following fields accordingly
| Field | Description |
| User Name | Firstname.Lastname - should be the same as was used in the Auth Username |
| Description | The MAC address of the phone |
| User Association Type | For most purposes this will be Extension |
| User/Extension | Having selected Extension above, choose the extension of the user this relates to. Leave "Make this the extension's primary device" unchecked |
| Auth Username | From the dropdown, select the Auth Username created in the previous step |
| SRTP | Leave unchecked |
| SIP Server | This field is not to be changed, but copied into the SIP phone portal where you configure where the calls need to be routed to |
Then click SAVE. You should see this.
Factory Reset the Cisco Phone
To Factory Reset a Cisco device:
Click on the Menu
- Select 14: Factory Reset
- Select OK at the Reset Warning, and the device will commence Factory Reset and Initialization.
Obtain the Phone’s IP Address
In order to provision a Cisco phone, you will first need to get its IP address in order to access the phone's web interface.
To do so, click on the Menu Icon, which is shown in the photo. Then you will select “Network” which is typically “9.” The IP address should be the second line, for example: "IP: 10.10.9.88".
Load the Phone’s Admin User Interface
On a computer on the same network as the phone, in your browser now, enter the device’s IP address.
You should see something like this:
Click on Advanced and then Admin Login
The username is usually “admin” and the default password is “2600”.
If these do not work, contact the CCPro Support Team.
Provision the Phone
Click on Ext 1
Scroll down to Proxy and Registration and change the following fields
Proxy: The SIP Server value from the device created above, eg custsipproxy-mnsandbox.ccprosolutions.uk
Display Name: The full name of the person whose phone this is, eg John Smith
Password: The password set in the Auth Username creation earlier
AuthID: The Auth Username value created earlier, eg MNSandbox-John.Smith
UserID: The User Name value in the Device created earlier, eg John.Smith
Use Auth ID: Set this to Yes
When all these fields are completed, scroll to the bottom and click Submit All Changes
The phone should reboot, and when it comes back up, it should be provisioned.